FAQ

At this time, we ship only within the continental United States. We do not ship internationally or to Hawaii. Please ensure your shipping address is located within our service area before placing your order.

Full payment is required at the time your order is placed. Orders will not be reserved or processed until payment has been successfully received.

We accept major credit cards and the payment methods available at checkout, All payments are processed securely through our online checkout system.

Thank you for your order and for supporting our small business!

Note: We take plant health seriously. During propagation, all cutting tools are sterilized between each use, and our workspace is kept clean and controlled to minimize any risk of contamination. This careful process helps protect against disease and ensures your dahlia cuttings arrive strong, healthy, and ready to thrive.

We take great care in maintaining healthy mother plants and following clean propagation practices when preparing dahlia cuttings. However, viruses in dahlias can sometimes be difficult to detect because they may remain dormant or show no visible symptoms at the time of shipping.

If you suspect that your cutting has a virus, please contact us within Two days of delivery and provide clear photos showing the entire plant. We will review the information provided and determine the appropriate next steps.

If you experience an issue with your order, please contact us by email within 24 hours of your package being delivered. We do not handle order claims or customer service requests through social media.

Please include your order number, a description of the issue, and any supporting photos so we can review your claim promptly.

We strive to respond to all customer inquiries within two business days. Please note that our business is closed on weekends and holidays, so response times may be longer during those periods.

We kindly ask that you give us the opportunity to address any concerns before posting public reviews or comments. We are committed to working with our customers to resolve legitimate issues fairly and professionally.

Because we sell live plants, all sales are considered final. However, in rare situations where we approve a return or refund outside of our standard policy, we reserve the right to deduct a restocking and handling fee of up to 15% from the refund amount.

This fee helps cover expenses associated with payment processing, order administration, inspection, and restocking of returned items. Original shipping charges are non-refundable.

While we make every effort to fulfill every order as requested, occasionally a plant may become unavailable before shipment due to unforeseen circumstances.

If this happens, we will refund the purchase price of the unavailable item and ship the remaining items in your order as scheduled. We will never substitute a different variety without your permission, so you can be confident you’ll receive exactly what you ordered.

Thank you for your understanding as we work with living plants and seasonal inventory.

Our responsibility is limited to the purchase price of the plant(s) you ordered. Shipping charges and any additional expenses are not included.

We are not responsible for any indirect, incidental, or consequential damages, including but not limited to lost time, or other expenses related to the purchase, shipment, planting, or performance of our products.

This limitation applies to the fullest extent permitted by applicable law.

We take great care in preparing and packaging every order to help ensure your dahlia cuttings arrive healthy and ready to grow. Once your order leaves our Care and is picked up by the shipping carrier, delivery and handling become the responsibility of the carrier.

Although we package our plants carefully, some minor wilting, yellowing, or bruising may occur during transit. This is normal for live plants and they typically recover quickly with proper watering and care.

If you place more than one order, each order will be shipped separately. We are unable to combine orders or refund shipping charges on separately placed orders.

If your package arrives damaged, please:

• Take clear photos of the unopened shipping box before opening it.
• Take photos of the plants and packaging inside the box.
• Contact us within 24 hours of the delivery date with your photos and order information.

Photos are required for us to file a shipping claim or evaluate a replacement request. Unfortunately, we cannot process claims without photo documentation.

We ship exclusively with UPS to provide the safest delivery for our plants.

• UPS 2nd Day Air – Flat Rate: $25
• UPS Next Day Air – Flat Rate: $45

Please provide a physical street address. UPS does not deliver to P.O. Boxes.

If a P.O. Box or an address that UPS cannot service is provided, we may ship your order through USPS at your request. Once shipped through USPS, the customer assumes responsibility for any shipping delays or damage that may occur during transit.